A-dams.ADD-ONS
Prices in GBP.

YOUR BUSINESS PHONE, CONNECTED.

Your calls.
With AI
that helps.

Act in ServiceM8 while you talk. Guide your AI mid-call. Let it handle replies and schedule your next conversation.

Connect to ServiceM8 See it in action

£15 / month per ServiceM8 business

7-day trial for eligible accounts. Usage and number costs are extra.

More than a phone call.A connected workspace
Keep the work moving.Live calls. ServiceM8 actions. AI assistance.

Actual phon8 web app · demonstration data

One workspace. From the first ring to the follow-up.Take a closer look
Business calls Live transcripts SMS & WhatsApp AI receptionist Your team in control

What can phon8 do for you?

From a routed call to ServiceM8 actions and tomorrow’s follow-up. Explore the examples in the film below.

Act in ServiceM8 during a call
Add that to the job.Notes, tasks and job actions while you talk.
How it works

Use the live conversation to prepare ServiceM8 updates. Your permissions and review settings control what gets saved.

Give the AI information mid-call
Let them know we can come on Friday.Give your live AI assistant extra context.
How it works

Pass information to the AI while its call is in progress, so it can use the latest details in the conversation.

Let AI reply to incoming messages
Can you help with a leaking tap?Configured replies to WhatsApp, email and SMS.
How it works

Connect your channels and choose the AI reply rules, business knowledge and handover settings.

Send messages at the right time
Send this tomorrow at 9.Choose when a message should be sent.
How it works

Prepare the message now and schedule its send time. Channel setup, consent and WhatsApp template rules still apply.

Schedule a call with a purpose
Call tomorrow to confirm the visit.An AI call or a staff callback, at your chosen time.
How it works

Choose the customer, time and call brief. Select an AI assistant or arrange a callback for your team.

Plan a payment call
Call to collect the agreed payment.Payment-capable AI calls, where enabled.
How it works

Requires an enabled payment deployment, provider setup and assistant permission. Customer payment collection is disabled in the ServiceM8 add-on release.

Illustrative requests. Features depend on your connected services, permissions and configuration.

Explore screenshots of the app

LESS CHASING. MORE CONTEXT.

A better conversation.
Before, during and after.

See how the pieces fit together. Choose a moment to explore the real phon8 workspace.

01 / Stay with the conversation

Listen closely. The details are here.

Read the live transcript as you speak, with the matched customer and ServiceM8 job close at hand. Pick up the thread without piecing together the story.

  • Live transcription when enabled
  • Matched customer and job context
  • Call history and recordings

Recording and transcription are optional. Configure caller notices and retention before use.

Actual web app capture · demonstration data · select image to enlarge

One call. More done.
See phon8 in action.

See an IVR route a call, update the live AI by voice, and put useful actions straight into ServiceM8.

Chapters

Illustrative demo using fictional data; no real calls or ServiceM8 changes. Customer payment collection is disabled in this ServiceM8 add-on release. Payment scenes show capabilities available only in separately enabled deployments.

Explore the full app walkthrough

Chapters

Demonstration using sample data. Staff review is the default for proposed ServiceM8 changes; automatic booking requires separate administrator configuration.

Payment collection demoStripe test · £50 · 53 seconds

Stripe test mode; no real money moved. The keypad sounds and field highlights are simulated. Private card entry is not shown.

Built around the conversation

One workspace.
So many ways
to connect.

Phon8 connects a business phone workspace to ServiceM8. Staff can see matched customer and job details, while your team controls what assistants can do and reviews proposed updates before they are saved.

Find your starting point

Your team stays in control.Staff review is the default for proposed ServiceM8 updates.

Calls, numbers and call flowGive customers one business number and make it clear who should answer.
  • Make and receive calls in phon8, with call history and customer lookup.
  • Choose a new UK number or connect an eligible number you already own. Number purchase may require a business address and regulatory approval. Verifying your existing caller ID enables outgoing calls only; incoming calls need forwarding to a connected phon8 number or a separate number transfer.
  • Route calls by business hours, staff, extensions and voicemail, or offer a keypad menu such as “press 1 for sales”. Block unwanted numbers and set staff forwarding.
  • Record calls and create live transcripts when enabled. Configure the caller notice and retention period first.
AI receptionist and call assistanceLet an assistant handle a configured call flow and give staff useful context to review.
  • Set up assistants with your business details, services, policies and answers to common questions.
  • Use call transcripts, summaries and Copilot answers to help staff follow a conversation.
  • By default, staff review suggested notes, customer, job or follow-up changes before phon8 writes them to ServiceM8. An administrator can separately enable automatic job creation for the booking flow.
  • Practise an assistant before use, keep configuration versions, and ask the in-app Ask AI helper to prepare reviewed setup changes.
Customer messages and follow-upKeep supported customer messages near the call and job that started them.
  • Send and receive SMS where the chosen number and provider support replies, and check message delivery status.
  • Manage WhatsApp conversations, approved templates and customer consent through a connected provider.
  • Use message assistance and booking questions where configured. Staff review is the default for booking requests; an administrator can enable automatic job creation separately.
  • WhatsApp availability depends on provider approval, sender setup, approved templates and customer permission. Managed sender onboarding is still subject to Meta approval.
A workspace for your teamGive staff a shared place for work conversations and call context.
  • Create private staff, group and job conversations, and start team calls.
  • Assign conversations, set reminders and keep relevant messages with job context.
  • Share files in staff conversations when the account has file sharing enabled; uploads are checked and may be unavailable during setup.
  • Use roles and permissions to limit who can change settings or view sensitive call material.
Business knowledge and caller memoryHelp assistants use information your business has chosen to maintain.
  • Add business services, prices, coverage, policies and FAQs, then attach reference documents for assistant answers.
  • Search indexed documents and check the cited passages before relying on an answer.
  • Optionally keep short caller preferences from eligible transcribed AI calls and WhatsApp conversations. Memory starts off; an administrator must enable it and record the customer’s permission.
  • Review, correct and set retention for saved caller summaries. Messaging permission and caller-memory permission are separate.
Optional 3CX phone-system connectionBusinesses already using the 3CX business phone system can connect selected staff extensions.
  • Route supported outbound calls to a staff member’s registered 3CX handset and import completed call reports with the optional CRM template.
  • This needs a reachable 3CX phone system over HTTPS and a suitable 3CX Call Control licence. 3CX provides the caller ID and carrier charges.
  • Phon8 browser calling, numbers, SMS and WhatsApp still use the configured Twilio service.

From hello to up and running

Your business.
Your way of answering.

A ServiceM8 account administrator connects phon8 and chooses the phone and messaging services. Guided setup walks through the account choices and checks what still needs attention.

Start with guided Setup after connecting your ServiceM8 account.

  1. 01

    Connect ServiceM8

    Install or open phon8 from the ServiceM8 add-on link and approve the OAuth connection with an administrator account.

  2. 02

    Choose your phone provider

    Use a phon8-managed Twilio account or connect your own Twilio account. Optional 3CX is for supported staff extensions and call reports.

  3. 03

    Choose a number and answer plan

    Buy an available UK number or connect an eligible existing number. Review any address or regulatory checks and the displayed number rental before purchase.

  4. 04

    Add staff and test the setup

    Choose who answers, set business hours and voicemail, then test inbound and outbound calls, devices and any messaging provider before relying on the service.

Make the connection

A better home for
your business calls.

£15/ month

Per ServiceM8 business

Connect phon8

7-day trial for eligible new accounts.
Usage and number costs are extra.

Know what you pay for

A subscription.
Plus the services you use.

The current subscription price is also shown during activation.

  • Phone-number rental and calls, SMS, WhatsApp and AI usage are charged separately.
  • Phon8-managed Twilio and AI usage need prepaid credit. Your own connected providers bill you directly.
  • Check the number price and any business verification requirement before purchase. Provider rates can change.

Phon8’s subscription is billed outside ServiceM8. Phon8 does not collect customer payments in the ServiceM8 add-on.

At your desk. Out on the job.

Find your fit.

Choose the way you work, and check the calling support for your device.

ServiceM8 Online Dashboard

Connect and use the web workspace from the add-on.

Connected workspace

Web browser

Use phon8 on desktop or mobile browser. The Chrome extension is a launcher and audio-device shortcut.

Desktop + mobile web

Android

An Android companion supports calls and incoming call alerts; device, notification and network settings affect delivery.

Companion app

iPhone and iPad

Safari supports the inbox and account tools. Incoming calls do not alert in the background on iOS. Beta registration requests interest; an invitation is required for access.

Safari · beta by invitation

Number purchasing is currently focused on UK numbers. WhatsApp, number features and provider availability depend on your country, provider account, approvals and local requirements.

Your account.
Your controls.

Administrators can set retention, export phon8 account data, disconnect providers and start guarded account deletion. Recording and transcription are optional and require your business to configure notices and retention. Caller memory is off until an administrator enables it and records permission.

Read the Privacy Policy

A little help
getting connected?

Contact support with your ServiceM8 business name, what you expected and the message you saw. Never send passwords, payment details or access tokens.

Contact support Support form