Privacy Policy

A-dams Add-ons (“we”, “us”, “our”) provides ServiceM8-related add-ons, tools, and support materials. This website is the central hub for our products, including privacy and support information used in ServiceM8 listings and other app stores.

For privacy requests, contact us via Support or WhatsApp at +44 7440 737918.

This policy covers:

• This website (add-on catalog, ideas board, support, and legal pages)
• Newsletter and product update emails
• Contact, suggestion, and error-report forms
• Downloads that require an email address
• WhatsApp support and payment links (Stripe), where used
• ServiceM8 add-ons and related tools that link to this privacy policy
• AI features, including ServiceM8 AI Copilot when it is enabled in Dashboard Tabs

Individual add-ons may process additional ServiceM8 job or account data as needed to provide their features. Where an add-on has product-specific data practices, those will be described in that product’s listing or documentation and still fall under this overall policy unless stated otherwise.

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, and message content when you contact us, subscribe, request a download, or submit an idea
• Support content — bug reports, suggestions, and related screenshots or descriptions you send
• Usage preferences — limited browser storage such as newsletter popup dismissal and idea voting markers stored locally on your device
• Payment information — processed by Stripe when you purchase; we do not store full card details on our servers
• Chat data — messages you send us on WhatsApp, processed by Meta according to WhatsApp’s terms
• Technical data — standard server/security logs that may include IP address, browser type, and timestamps
• ServiceM8-related data — if an add-on connects to your ServiceM8 account, it may access job, client, staff, or account information you authorize through ServiceM8, solely to provide that add-on’s features
• AI request content — your prompt and the relevant ServiceM8 page, job, client, form, or visible-field text needed to answer that request
• OpenRouter credential — if you choose AI Copilot, your raw API key is submitted to an authenticated backend and encrypted for server-side use. It is not kept in Chrome storage or returned to the extension after save

We use personal data to:

• Provide, maintain, and improve our websites and add-ons
• Respond to support requests, enquiries, and suggestions
• Send newsletters or product updates you asked for
• Deliver downloadable files and related notices
• Process payments and prevent fraud
• Operate community features such as the ideas board
• Provide AI help through the OpenRouter model you select when you opt in to an AI feature
• Meet legal, security, and accounting obligations

We do not sell your personal data. We do not use ServiceM8 customer data obtained through add-ons for unrelated marketing.

AI Copilot is an optional, opt-in feature of the Dashboard Tabs Chrome extension. It uses the current ServiceM8 page and, when relevant, the open job, client, form, or visible fields to respond to the request you make.

• Minimized context — relevant ServiceM8 text is sent only when needed for your request, not as a continuous copy of your account
• Your selected model — request content is sent through OpenRouter to the model you choose. OpenRouter and that model provider process the content needed to return an answer
• No Firebase chat history — AI Copilot chat content is not stored in Firebase
• Encrypted bring-your-own key — the raw OpenRouter key is never kept in Chrome storage or returned to the extension after save. Firebase stores an encrypted form that authenticated backend functions can use
• Confirmation before changes — read-only searches may run automatically, but any proposed field or data change requires a visible confirmation. Initial field filling does not auto-save or auto-send

Because relevant text is sent to OpenRouter and the selected model provider, AI Copilot is not a zero-data-sharing service. Avoid entering information that is not needed for the task.

Where UK/EU data protection law applies, we rely on:

• Contract — to provide the services or downloads you request
• Legitimate interests — to improve products, secure our systems, and respond to business enquiries
• Consent — for optional newsletters and similar marketing, where required
• Legal obligation — where we must retain records or respond to lawful requests

We use trusted providers to operate our services, including:

• Google Firebase — hosting, database, authenticated backend, and related backend services. For AI Copilot, Firebase stores the encrypted OpenRouter credential but not chat content
• Postmark — transactional and newsletter email delivery
• Stripe — payment processing
• WhatsApp / Meta — support messages when you contact us via WhatsApp
• ServiceM8 — when an add-on connects to your ServiceM8 account
• OpenRouter and your selected AI model provider — OpenRouter routes AI requests to the model you choose. The prompt and minimized ServiceM8 context needed for that request are processed under those providers’ terms, privacy policies, and your account settings

These providers process data to deliver the services described above and under their own privacy terms. Data may be processed outside the UK/EEA with appropriate safeguards where required.

We use limited browser storage for essential site behaviour (for example, remembering that you already voted on an idea). Payment widgets may set their own cookies.

You can clear cookies and site data in your browser settings at any time. Doing so may reset preferences such as vote markers.

We keep personal data only as long as needed for the purposes above — for example, while you remain subscribed, while a support matter is open, or as required for legal and accounting records. You can ask us to delete data we control subject to those obligations.

AI Copilot chat content is not stored in Firebase. Each request is processed to return an answer, while OpenRouter and the selected model provider may apply their own retention rules and account settings. The encrypted OpenRouter credential is stored in Firebase so authenticated backend functions can make requests without returning the raw key to the extension.

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion or restriction
• Object to certain processing
• Withdraw consent (for example, unsubscribe from emails)
• Data portability, where applicable

To exercise these rights, contact us via Support. Newsletter subscribers can also use the unsubscribe link in our emails.

Our services are intended for businesses and adult professionals. We do not knowingly collect personal data from children.

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our sites or add-ons after an update means you accept the revised policy, unless applicable law requires additional consent.